Is Desert to Ocean a sustainable fashion brand?

Yes. Desert to Ocean is a sustainable women’s fashion brand that focuses on natural fibres, small-batch production, ethical manufacturing partnerships, and timeless design to reduce environmental impact.

Where is Desert to Ocean based?

Desert to Ocean is an Australian clothing brand, with all designs created in Australia.

What fabrics does Desert to Ocean use?

Desert to Ocean prioritises natural and plant-based fibres such as linen and cotton, selected for comfort, breathability, durability, and reduced environmental impact.

Is Desert to Ocean fast fashion?

No. Desert to Ocean follows a slow-fashion approach, producing limited collections designed to last beyond seasonal trends.

Shipping policy

At Desert to Ocean, we know you're excited to receive your order, so we aim to dispatch all in-stock orders as quickly as possible.

Every item is carefully inspected prior to dispatch and thoughtfully packaged to ensure it arrives in excellent condition.

Order Processing

Orders are typically dispatched within 1 business day, and often on the same business day when placed before our daily dispatch cut-off.

Please allow 1–2 business days for order processing during busy periods, public holidays and promotional or sale events.

All orders are subject to payment verification, quality control and packaging prior to dispatch.

Australian Shipping

All Australian orders are shipped via Australia Post.

Estimated delivery times are:

Standard Shipping: Approximately 5–14 business days
Express Shipping: Delivery estimates are provided by Australia Post and may vary depending on your location.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Signature on Delivery

To help protect higher-value purchases, some orders may be sent with Signature on Delivery at our discretion (PO Boxes and Parcel Lockers excepted).

If you choose to provide Authority to Leave instructions, your parcel may be left unattended by Australia Post. Once delivery has been completed in accordance with your Authority to Leave instructions, Desert to Ocean cannot accept responsibility for any loss, theft or damage that occurs after delivery has been completed.

International Shipping

Desert to Ocean proudly ships worldwide, including the United States.

International orders are shipped via Australia Post International Standard.

Estimated delivery times are generally 12–28 business days, however delivery timeframes may vary depending on your destination, customs processing and local postal services.

International Shipping Rates

Flat-rate international shipping is available for orders weighing up to 2.5kg.

If your order exceeds 2.5kg, a shipping option may not be available during checkout. Please contact us at hello@deserttoocean.com and we'll be happy to provide a personalised shipping quotation based on your destination and parcel weight.

Unfortunately, we are unable to ship internationally to PO Boxes or Parcel Lockers.

Customs Processing

Once an international parcel arrives in the destination country, customs clearance and processing by the local postal service are outside of our control. These processes may occasionally extend delivery times beyond the estimated delivery timeframe.

Please note: Shipping charges are calculated based on the total weight of your order after packaging has been added. If your order exceeds our standard international shipping weight limit of 2.5kg, we'll happily provide a personalised shipping quote.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number so you can follow your parcel's journey.

If you cannot locate your tracking email, please check your junk or spam folder before contacting us at hello@deserttoocean.com and we'll happily resend your tracking details.

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We'll work directly with Australia Post to investigate the shipment and assist you throughout the process.

While we cannot guarantee Australia Post delivery timeframes or delays caused by customs authorities or local postal services, we'll do everything reasonably possible to help resolve any delivery issues.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, customs clearance fees or other government charges imposed by the destination country.

These charges are not included in your order total or shipping charges and are the responsibility of the customer.

As customs regulations vary between countries, we recommend contacting your local customs office prior to placing your order if you're unsure whether additional charges may apply.

If an international shipment is refused because customs duties, taxes or import charges have not been paid, and the parcel is returned to Desert to Ocean, any return shipping charges together with the original outbound shipping costs incurred by Desert to Ocean will be deducted from your refund where permitted.

Returns

Customers are responsible for the cost of returning items unless otherwise required under Australian Consumer Law.

Please refer to our Returns Policy for full details, conditions and eligibility requirements.

Questions?

If you have any questions regarding our Shipping Policy, we'd love to help.

Email: hello@deserttoocean.com